Web Hosting FAQGeneral
- Do you host adult, warez, or MP3 sites?
- How long have you been hosting websites for?
- Does Paz Digital offer 24 hour technical support?
- Can I securely accept credit card information through my web site?
- What ActiveX components are installed on your servers?
- How can I send an email message through a form on my site?
- What is an Active Server Page (ASP) ?
- Does Paz Digital provide dialup or news service?
- Is xxxxx MIME type configured on the web server?
- Which WAP MIME types are configured on the web server?
- What are your DNS server addresses?
- What is Paz Digital's policy on upgrading OS or other software that comes with the hosting plan?
- What statistical package does Paz Digital offer?
- Do the accounts include Microsoft FrontPage support?
- Does Paz Digital offer any database solutions?
- I am getting a permission denied message in my ASP.net application
- I cannot view script errors in my ASP.net application
- All this data is overwhelming - what are the important sections?
- How do you find out the number of hits from the data?
- Why are there so many referrers from my own site?
- Why doesn't the report agree with the counter on my page?
- Why do I only get "unresolved numerical addresses" in the Domain Report?
- When someone reads a PDF file it scores dozens of hits.
Question: How long have you been hosting websites for?
Answer: We have been running our hosting operation since 1996. Back in '96 Windows NT 4 and IIS 2.0 were brand new and the fastest desktop processor was 150mhz!
Question: Does Paz Digital offer 24 hour technical support?
Answer: Non-critical support is available during normal business hours (MST) 7 days a week - support related to system uptime and/or stability is available 24 hours a day, 7 days a week, and 365 days a year. You can reach us day or night via toll-free phone or email. The vast majority of support issues reported via email are responded to and resolved within the first hour. How do we know our customers like our service? 90% of our new orders are either referrals or repeat orders from existing customers!
Question: Can I securely accept credit card information through my web site?
Answer: If you order our Shared Secure Server add-on you have access to our secure server running SSL (secure socket layer). This allows users of your site to submit credit card information with confidence, knowing that it is being transmitted safely and securely through the Internet.
Question: What ActiveX components are installed on your servers?
Answer: w3 JMail - more info can be found at www.dimac.net
aspSmartUpload - documentation can be found at upload/
TreeGen - documentation and samples can be found at www.treegen.com
dDNS - documentation and samples can be found at http://www.dastrup.com/html/ddns.asp
AutoImageSize - documentation and samples can be found here
Question: How can I send an email message through a form on my site?
Answer: You can send messages with w3 JMail. You can find an example in these 2 files (please right-click the links and choose Save Target As):
Question: What is an Active Server Page (ASP) ?
Answer: Active Server Pages is an open, compile-free application environment in which you can combine HTML, scripts, and reusable ActiveX server components to create dynamic and powerful Web-based business solutions. Active Server Pages enable server-side scripting for Internet Information Server (IIS) with native support for both VBScript and JScript.
Question: Does Paz Digital provide dialup or news service?
Answer: No - we focus on web hosting. This means that virtually 100% of our bandwidth is dedicated to serving your pages.
Question: Is xxxxx MIME type configured on the web server?
Answer: The server is already configured to handle many of the popular MIME types, if you notice one that is not currently configured, we will be more than happy to configure it for you at no additional cost.
Question: Which WAP MIME types are configured on the web server?
Answer: * text/vnd.wap.wml for .wml files (WML source files)
* application/vnd.wap.wmlc for .wmlc files (WML compiled files)
* text/vnd.wap.wmlscript for .wmls files (WMLScript source files)
* application/vnd.wap.wmlscriptc for .wmlsc files (WMLScript compiled files)
* image/vnd.wap.wbmp for .wbmp files (wireless bitmaps)
Question: What are your DNS server addresses?
NS1.PAZDIGITAL.COM - 22.214.171.124
NS2.PAZDIGITAL.COM - 126.96.36.199
Question: What is Paz Digital's policy on upgrading OS or other software that comes with the hosting plan?
Answer: You probably have some experience with upgrading software. If so, you are probably also aware of some of the pitfalls involved with such upgrades. As we are responsible for the reliability and stability of hundreds of web sites and email systems, we are very careful when it comes to modifying our software. As a matter of policy, we do not roll out the latest changes unless it's subjected to our extensive internal testing for at least several months. Also, we believe that it's wise to let the new release 'burn-in" for several months, rather than roll out the changes hot off the press. Of course, there are some exceptions to this. When new security holes are identified and patches released we generally apply them immediately.
Question: What statistical package does Paz Digital offer?
Answer: All plans (except student) include Analog/Report Magic and our custom web-based interface. Also, you have access to raw access logs and are free to use the statistical packages of your choice.
Question: Do the accounts include Microsoft FrontPage support?
Answer: We will install the necessary extensions for you to use FrontPage and are happy to answer your questions related to the use of these extensions. FrontPage extensions are required to publish your site with FrontPage, and to run the tools supported by FrontPage: WebBots, To Do Lists and the FrontPage/Explorer interface. We support FrontPage 2002, 2000, 98 and 97. We not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.
Question: Does Paz Digital offer any database solutions?
Answer: We offer Access and MySQL (DSN if required) - check your hosting plan to see if it's included.
Question: I am getting a permission denied message in my ASP.net application
Answer: Try inserting the following command into your web.config file: <identity impersonate="true"/>. This will use IUSR_ServerName instead of the ASPNET account.
Question: I cannot view script errors in my ASP.net application
Answer: Create a file named web.config in the root folder of your website with the following text:
Question: All this data is overwhelming - what are the important sections?
Answer: The General Summary contains some overall statistics about the data being analysed: the most important being the number of requests (the total number of files downloaded, including graphics); the number of requests for pages (just counting the various pages on your site); the number of distinct hosts (the number of different computers requests have come from); and the amount of data transferred in bytes. Bear in mind that one user can generate many requests by viewing lots of different pages or images, or by viewing the same page many times.
Question: How do you find out the number of hits from the data?
Answer: Our report doesn't use the word hits as it's a commonly misused term. The report uses requests for the number of transfers of any type of file (text, graphics, ...), and page requests for the number of transfers of HTML pages.
Question: Why are there so many referrers from my own site?
Answer: These come from all the internal links on your site, and all the graphics on your pages.
Question: Why doesn't the report agree with the counter on my page?
Answer: There are lots of possible reasons. Do they both start from the same date? Are you just looking at requests for that one page with analog, not for all your other pages and graphics? Also, analog will record all requests to that page; if it's a graphic, your counter will only measure requests from people on graphical browsers that reached that place on the page.
Question: Why do I only get "unresolved numerical addresses" in the Domain Report?
Answer: Try choosing the "Lookup unknown hostnames" option when creating the report to minimize the number of unresolved numerical addresses. It it normal for a relatively large percentage to appear in the report (not all IP addresses have a valid name associated with them).
Question: When someone reads a PDF file it scores dozens of hits.
Answer: PDF files are often downloaded and read one page at a time, and each page will then count as a separate request. Although this is not ideal, it's much less clear what to do about it. The report has no way of knowing how many pages constituted a single download in the reader's mind - it can only reliably report how many requests there were at the server, not guess what users did with the file later.
Question: Do I have to sign any contracts?
Answer: There are no contracts to sign and no minimum sign-up term. You can cancel your account at any time. The only contract you will need to comply with is our Acceptable Use Policy.
Question: Do you provide discounts in exchange for advertising?
Answer: Discounts are delt with on a case by case basis. If you wish to display a Paz Digital banner please choose one of the following:
Please hyperlink images to http://www.pazdigital.com